Disruptive innovation in public service reform

Reform has released a new collection of articles on disruptive innovation in public service reform.

The challenge for public services this Parliament has been to manage constrained public expenditure against a backdrop of rising demand for public services and increased public expectations. To meet this challenge, services need to rapidly adapt by using modern delivery solutions, such as technology, to deliver more for less.

In 2013-14 Reform partnered with Telefónica 02 to explore the role of technology in public service reform. The seminar series was led by Stephen Kelly, Chief Operating Officer for Government, Nadhim Zahawi, Member of the Number 10 Policy Board with responsibility for Business, Innovation and Skills, and Tim Kelsey, Director for Patients and Information at NHS England.


The publication includes articles by attendees and speakers including Stephen Kelly, Chief Operating Officer for Government, Meg Hillier MP, Member of the Public Accounts Committee, David Lloyd, Police and Crime Commissioner for Hertfordshire, and Dr Simon Eccles, former Medical Director of the NHS National Programme for IT.

For more information, please Cathy Corrie at cathy.corrie@reform.co.uk.